It works great for customer journey mapping too

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This CEM helps you monitor customer sentiment, various pain points, emotional journeys, and even performance gaps. Users can also access real-time feedback data. Pricing: There are a variety of packages which start from €29/user/month up to €69/user/month. Pricing for the unlimited edition is available on request. Clarabridge Clarabridge customer feedback tool Clarabridge is a customer experience management platform that helps users understand and improve the customer journey. Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise.

reports and mobile number list alerts available. Pricing: Not Available  Collaboration Software If you’re team is more adamant on using a tool or software that will facilitate smooth collaboration among team members, then choosing a collaboration software might be your best bet. These tools are focused on working around the journey together with your team and will help you avoid these common mistakes. They include generic project management tools as well as tools that are more centered on the customer journey itself. 14. Miro Top 20 Customer Journey Mapping Tools: An Overview -Miro Miro helps to create, collaborate, and centralise communication for all your cross-functional teamwork.



This tool presents an entire toolkit for user story or customer journey mapping, wireframing, roadmap or sprint planning, retros, and much more. With the changing way of working, thanks to Agile and remote working, it’s more challenging for teams to work together. Pricing: Free plan and paid plans starting $8/user/month. Trello Trello customer journey mapping Trello is a visual collaboration tool for planning tasks and projects. While commonly used by agile software development teams, the solution is also used in other departments such as marketing, sales, support and HR.